If you would like to reschedule a class you have until 14 days PRIOR to your class date to reschedule at no additional charge. Any schedule changes within 14 days of your scheduled class will be charged a $100 rescheduling fee.
You must attend a class within 90 days of your original scheduled class or, in select locations, the next available class in that area. Only 1 class date change per student.
Tuition fees be refunded 100% up to 48 hours after purchase. Any cancellation after 48 hours of purchase will be refunded their purchase amount minus a $100 class reservation fee. This is due to the fact that after 48 hours we have to pay for all registered students in advance when we reserve rooms.
No Show: A student failing to attend their scheduled class without prior notice, will be subject to forfeiture of their tuition fee.
Rescheduling Policy
If you would like to reschedule your virtual Zoom® class and exam date you have until 7 days prior to your exam date to reschedule for no additional fees. Any schedule changes within 7 days of your scheduled class date will be charged a $100 rescheduling fee.
You'll need to attend a virtual Zoom® class and exam within 30 days of your originally scheduled exam. Only 1 exam date change is allowed.
Please Note Failure to send the certificate of completion proving you have completed the required PHTA® video module series, if requested by Pool Training Academy, before your scheduled exam date and time will result in a $100 rescheduling fee.
Refund Policy
Purchased tuitions will be refunded their purchase amount minus a $200 materials, reservations, and services fee.
No Show Policy:
A student failing to attend a scheduled exam without prior notice will be subject to forfeiture of their tuition fee.